The prices of www.byNordicHarbor.com are in Danish kroner (DKK) and include VAT, but excluding delivery costs.
We are entitled at any time without notice to create offers and thus reduce the price for a given period on all items in the shop.
We first deduct the money from your card after we have shipped the package.
At www.byNordicHarbor.com you can pay with the following: Mastercard, Visa, Visa / Dankort, Dankort. A card fee will be charged.
ByNordicHarbor assumes no liability for damaged goods in connection with, for example, Inserting bulbs in the socket with too much force.
All our products are CE certified / VDE certified and RoHS approved. Read more about this here www.ds.dk.
Delivery is made to your nearest DAO or GLS distribution. Usually delivery time 2-4 business days after byNordicHarbor has received the order and payment has been received.
In the event that the inventory was incorrect when the order was placed, the town of NordicHarbor reserves the right not to deliver a product.
If byNordicHarbor can not deliver in accordance with the terms and conditions of the confirmed order, byNordicHarbor will contact you and allow you to choose another item or cancel your order.
Your order will be packed and sent in a box, or a bubble wrap envelope.
All our goods will be securely packed before shipping.
As a consumer, you are entitled to, within 14 days of physical receipt of the purchased at www.byNordicHarbor.com, withdraw from purchase without further reasons, also called full return.
When the customer returns the item, the customer will refund the purchase price as soon as possible and no later than 14 days after the notification to byNordicHarbor for cancellation of the order.
However, the amount will not be returned until byNordicHarbor has had the opportunity to check the returned goods.
NOTE: Order for example. a whole lamp assembled, with a cord and fitting to be assembled by us, so your right of withdrawal waits as the lamp will be specially composed according to your wishes.
When you accept the terms of sale and delivery before the purchase, it means that the assembly process can begin, thus waiving the right of withdrawal.
If you regret your purchase, we recommend that you contact us as soon as possible so that we can stop the collection process and cancel the purchase.
If you regret your purchase, you will receive the amount you have paid back to us. In the case of a depreciation you are liable for, this purchase amount will be deducted.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs due to your choice of delivery other than the cheapest form of standard delivery we offer) without undue delay and in any case within 14 days from the date we have received notice of your decision to withdraw this agreement.
We make such a refund with the same method of payment that you used for the original transaction, unless you explicitly agreed otherwise.
We can withhold the refund until we have received the return, unless you have submitted documentation before returning it.
You are responsible for ensuring that the product is delivered in full condition and is responsible for the costs. The packaging must always be returned with a return to fulfill the conditions for exercising the right of withdrawal.
Once we have returned the product and checked that it meets the conditions for the cancellation right.
The right of claim means that you as a customer can complain about defects in the product purchased from us for 2 years from the date of purchase. However, it is a prerequisite that these deficiencies have not arisen as a result of your incorrect use of the product or other damaging behavior that has caused the defect. You must advertise in a timely manner after you have identified the shortcoming. If you advertise within two months after the defect has been discovered, the complaint will always be timely.
When you want to advertise a product, you should first contact us and then send the product to us at our address. As a consumer, you have 2 years of warranty, which means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. This, of course, means that the complaint is justified.
If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.
If you want to complain about your purchase, please contact us here: Contact@byNordicHarbor.com
We encourage you to check the package at reception for any transport damage. Is the packaging damaged or has other visible signs of defect. Please take pictures that prove the damage.
You can also refuse to receive the item. Contact us and inform you that you have rejected the item. All transport damage must be notified within 2 working days.
Disclaimer and Disclaimer:
byNordicHarbor reserves the right to any, price and correction errors, technical errors, sold items and force majeure, including missing or delayed deliveries from subcontractors.
In order for you to enter into an agreement with us via the website, you must register with the following personal information:
We make the registration of your personal information for the purpose of delivering the item to you.
When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed of exactly what information is collected and why.
The personal data are registered at byNordicHarbor and stored for 5 years after which the information is deleted.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Information is not disclosed to third parties.
As registered with byNordicHarbor, you always have the right to object to the registration and you are entitled to insight into what information is registered about you. You have these rights in accordance with the Personal Data Act and please contact us at contact@byNordicHarbor.com
If you have lost your order confirmation and want a copy, you can send an email to: contact@byNordicHarbor.com
Webleet IVS (CVR: 37371505)
Settlement of battle:
If you want to complain about your purchase, please contact kontakt@byNordicHarbor.com
If we fail to find a solution, you can file a complaint with:
The Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk
You can also use the EU Commission’s online complaint portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark.
You can find the complaint portal here: http://ec.europa.eu/consumers/odr/
Do you have any other questions regarding You can contact these Terms of Service by e-mail: kontakt@byNordicHarbor.com